an evaluation on medical interns satisfaction in internship course in shahid beheshti university of medical sciences by servqaul model

aim: education is a service, which is influenced by the provider. nowadays, there are a lotof challenges in health care systems, which requires a proper preparation to meet them.medical interns are one of the future components of health care system, who should beprepared very well to meet these challenges. we preformed this survey to assess themedical interns’ satisfaction in shahid beheshti university of medical sciences (sbmu) by“servqual”.methods: medical interns of (sbmu), who have spent at least 6 months in their internship,were included in this research. they were 141 medical interns out of all (201).finding: this survey showed that all of survqual dimensions had gaps. medicalinterns of sbmu were not satisfied with their internship. there was also no relationshipbetween interns’ dissatisfaction and their applied-year and gender.conclusion: the internship bylaws should be reviewed, and medical interns should havemore attention from dean of medicine school, head departments, and hospitaladministrators.